Frequently Asked Questions

Everything you need to know about transforming your home with Nook Collections.

What is the standard shipping timeframe for furniture orders?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping?

Currently, Nook Collections ships exclusively within the continental United States and Canada. We are looking to expand our shipping zones in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track the status of my delivery?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.

Are your wood products sustainably sourced?

Yes, Nook Collections is committed to sustainability. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes whenever possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm at checkout.